Dear followers, hope that my essay find you well and in this new series we will discuss my latest fresh research in Customers’ Relation Management field. This series named “Secrets of CRM “I will discuss with you many of secrets that CRM success will be build on. In this essay we will start our discussion with the secret of Customer Retention Management process. After long deep studying in the middle east companies and institutions unfortunately I found that most of these companies build its
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Secrets of CRM (Series 1)
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